Terms of Service

1. The Service

FastPing is an online monitoring service. At intervals you choose, our systems send requests to the websites, APIs, hosts, ports, domain names, DNS records, mail servers and game servers you register (“Monitors”). We record the results, show them in your dashboard and on your status pages, and send alerts through the channels you configure. We also provide free one-off diagnostic tools.

Every check runs from one server in Helsinki, Finland (EU). Response times describe the network path from that server to yours and can differ from what your own users experience in other places. The Service is provided entirely online: nothing is installed on your systems and nothing is shipped.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter into a binding contract to create an account.
• You must give accurate registration details and keep them up to date, including a working email address for alerts and notices.
• You are responsible for keeping your password and API keys confidential and for all activity under your account, including activity by team members you invite.
• Tell us at once at support@fastping.app if you suspect unauthorised access to your account.

3. Plans, prices and payment

• Free plan. The free plan costs nothing and has the limits shown on our pricing page (currently 3 Monitors, checks every 5 minutes and 7 days of history). We may change free-plan limits with reasonable notice.
• Paid plans. Paid plans are subscriptions billed in advance, monthly or yearly. You can choose a preset plan or configure your own; the price of a configured plan is calculated from the capacity and add-ons you select, as shown in the plan builder when you buy.
• Currency and taxes. Prices are in US dollars (USD) and do not include taxes such as value added tax, which are added at checkout where the law requires them.
• Before you pay. The checkout shows the price, the currency, the billing period and how renewal works. Next to the purchase button it says: “You’ll be charged [amount] today and then every [month or year] until you cancel. Cancel any time in Billing.” You accept these Terms and our Refund & Cancellation Policy explicitly at checkout, before any payment is taken.
• Automatic renewal. A subscription renews automatically at the end of each billing period, at the price that then applies to your configuration, and is charged to the same payment method until you cancel. You can cancel at any time under Billing in your dashboard, or by writing to support@fastping.app from the address of the account owner. Cancelling stops future renewals.
• Payment processing. Online orders are sold and processed by Fungies Inc. (fungies.io), our authorised reseller and merchant of record. Fungies sells you the subscription, takes the payment and any taxes due, and sends your receipts; its terms of sale also apply to the payment. We never receive or store your full card number.
• How the charge appears. The charge appears on your card or bank statement under the name of our merchant of record, Fungies, or under FastPing’s name. If you do not recognise a charge, contact us before you dispute it with your bank and we will tell you whether it came from us.
• Price changes. We give you at least 30 days’ notice by email before a price increase applies to your subscription. The new price applies from your first renewal after the notice period. If you do not agree, you can cancel before that renewal.
• Changing your plan. Upgrades take effect immediately. Downgrades take effect at the next renewal. If your usage is then above the new limits, the most recently created Monitors over the limit are paused and check intervals shorter than the plan allows are set to its shortest interval.
• Failed payments. If a renewal payment fails, we may try again. If it is still unpaid 3 days after the renewal date, your organisation moves to the free plan until it is paid.

4. Delivery of the Service

The free plan is available as soon as you create an account. A paid plan applies to your organisation as soon as your payment is confirmed. Our Service Delivery Policy gives the details.

5. Cancellation and refunds

Cancellation and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms.

6. Your responsibilities

• You may only create Monitors and run scans against systems, domains and servers that you own or administer, or that you are expressly authorised to monitor.
• You must comply with our Acceptable Use Policy and with the law.
• You are responsible for what you publish on status pages and for the alert channels you configure, such as Discord, Slack, Telegram or webhooks, which you must be allowed to use.
• You must not use the Service to send requests at a volume or frequency meant to degrade any system.

7. Your data

You keep all rights to the data you provide, including Monitor configurations, status page content and the results of checks on your systems (“Customer Data”). You grant us a limited licence to host, process and display Customer Data only as needed to provide, secure and support the Service. Our handling of personal data is described in our Privacy Policy.

You can export your data from Settings in the dashboard at any time. We do not keep separate backup copies of Customer Data: data you delete, or that reaches the end of its retention period, cannot be restored. Keep your own copy of anything you need.

8. Personal data you give us about others

Some Customer Data is personal data about other people, for example the email addresses of your status-page subscribers, alert recipients or team members. For that data you are the controller and we act as your processor. We will:

• process it only to provide the Service, following your instructions as set out in these Terms and in your settings;
• make sure that everyone at FastPing who can access it is bound by confidentiality;
• protect it with the security measures described in our Privacy Policy;
• use only the providers listed in the Privacy Policy to process it, and announce changes to that list there;
• help you answer requests from the people concerned and meet your security and breach notification duties;
• tell you without undue delay after we become aware of a personal data breach that affects it;
• delete it when you delete it or close your account, as described in the Privacy Policy;
• give you the information you need to show that this section is respected.

You are responsible for having a lawful basis to give us that data.

9. Availability and support

We work to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. Maintenance, network conditions, third-party services (such as email delivery or messaging platforms) and events beyond our control can delay or prevent checks or alerts. FastPing helps you detect problems; it does not replace your own redundancy, backups or incident procedures. The current state of the Service is shown on our system status page.

Support is provided by email and through our contact form on business days (Monday to Friday, Dubai time). With the Priority support add-on, your requests are answered first, with a target of a first reply within 4 business hours.

10. Intellectual property

The Service, including its software, design, text, logos and the “FastPing” name, belongs to FastPing L.L.C-FZ or its licensors and is protected by intellectual property law. We grant you a non-exclusive, non-transferable right to use the Service during your subscription in line with these Terms. You may not copy, modify, reverse engineer or resell the Service except as the law allows or with our written consent. If you send us feedback, we may use it without any obligation to you.

11. API

If your plan includes API access, you may use the API within the documented limits (currently 120 requests per minute per key). API keys are confidential and you are responsible for their use. We may revoke keys that are compromised or used in breach of these Terms.

12. Sanctions and export control

You may use the Service only in compliance with the sanctions and export control laws that apply to you or to us, including those of the United Arab Emirates, the United Nations Security Council, the United States, the European Union and the United Kingdom. By using the Service you confirm that:

• you are not located in, ordinarily resident in, or organised under the laws of a country or territory subject to comprehensive sanctions under those laws;
• neither you nor anyone who owns or controls you is named on a sanctions list kept under those laws, or owned or controlled by someone who is;
• you will not use the Service, or let anyone else use it, for the benefit of such a person or in such a place, or for any purpose those laws prohibit.

We may refuse an order, block access from a sanctioned location, or suspend or close an account where we reasonably believe these laws require it. If we close an account for this reason, we refund any unused prepaid amount where the law allows us to.

13. Suspension and termination

You may close your account at any time from Settings. We may suspend or end your access, with notice where reasonably possible, if you materially breach these Terms or the Acceptable Use Policy, if your use creates a security or legal risk, if the law or a competent authority requires it (including under the sanctions section above), or if a payment remains unpaid after the grace period. When your access ends, your right to use the Service ends. We delete Customer Data as described in the Privacy Policy, except where the law requires us to keep it.

14. Disclaimers

To the extent the law allows, the Service and the free tools are provided “as is” and “as available”. We give no warranties beyond those stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee any level of uptime for your systems or for ours. Results of the free tools are for information only.

15. Limitation of liability

To the extent the law allows: (a) neither party is liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data, goodwill or business opportunity, arising out of or in connection with the Service; and (b) our total liability arising out of or in connection with these Terms in any 12-month period is limited to the greater of the amounts you paid us for the Service in that period and USD 100. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence.

16. Indemnity

You will indemnify FastPing L.L.C-FZ against third-party claims arising from your breach of these Terms or the Acceptable Use Policy, or from Monitors or scans you configure against systems you are not authorised to monitor.

17. Consumers

If you use the Service as a consumer, you also have the rights that the mandatory consumer protection laws of your country of residence give you. Nothing in these Terms affects those rights.

18. Changes to these Terms

We may update these Terms to reflect changes to the Service or the law. We tell you about material changes by email or in the dashboard at least 15 days before they take effect. If you keep using the Service after that date, you accept the updated Terms. If you do not agree, you can cancel before they take effect.

19. Governing law and disputes

These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates as they apply in Dubai, including the regulations of Meydan Free Zone. Before starting any proceedings, we both agree to try in good faith to settle the dispute by writing to each other for at least 30 days. Disputes that cannot be settled this way are subject to the exclusive jurisdiction of the courts of Dubai, without prejudice to any mandatory right of a consumer to bring proceedings in their country of residence.

20. General

These Terms, together with the policies they refer to, are the entire agreement between you and us about the Service. If a provision is found unenforceable, the rest remains in effect. If we do not enforce a right, we have not waived it. You may not transfer your rights under these Terms without our consent. We may transfer them to an affiliate or as part of a reorganisation, merger or sale, with notice to you. These Terms are written in English; if we provide a translation, the English version prevails.

21. Contact