Service Delivery Policy

1. What you buy

FastPing is software provided as an online service: uptime, SSL, domain, DNS, email security and game server monitoring, alerts, status pages, the API on plans that include it, and free network tools. You use it in your web browser and through the API. Nothing is installed on your systems, nothing physical is sent to you, and there is no shipping cost, delivery address or customs.

2. When your access starts

• Free plan: immediately after you create your account, with no payment details. It includes 3 monitors, checks every 5 minutes and 7 days of history.
• Paid plans: immediately after your payment is confirmed. The monitors, check interval, history, team seats, status pages and add-ons of your plan apply to your organisation at once. There is no waiting period and no licence key.
• Plans activated by our team: if we activate a plan for you, for example while online checkout is not available, it applies from the moment it is activated.
• Upgrades take effect immediately; downgrades at your next renewal.

Your current plan and its limits are shown under Billing in the dashboard as soon as they apply.

3. How the Service reaches you

• The website and dashboard at fastping.app.
• The REST API, on plans that include it.
• Email: alerts, weekly reports and account messages.
• The alert channels you connect: Discord, Slack, Telegram and your own webhooks.
• Status pages at fastping.app, or on your own domain with the White-label add-on.

Every monitoring check runs from one server in Helsinki, Finland (EU).

4. Where we deliver

The Service is available worldwide over the internet, except where sanctions law prohibits it (see the Terms of Service). Prices are in US dollars; taxes are added at checkout where the law requires them.

5. If something does not work

If your plan is not active after your payment, or you cannot use the Service, contact us and we will fix it. If we cannot, you are entitled to a refund under our Refund & Cancellation Policy. The system status page shows whether FastPing itself is running normally.

6. Support

• The contact form, or the Help button in the corner of every page.
• Email: support@fastping.app.

We reply by email, usually within one business day (Dubai time, Monday to Friday). With the Priority support add-on, your requests are answered first, with a target of a first reply within 4 business hours. The help centre answers common questions at any time.

7. Cancellation and refunds

You can cancel at any time; your plan then stays active until the end of the period you paid for. Refunds, including the 14-day money-back guarantee, are covered by our Refund & Cancellation Policy.

8. Contact