Refund & Cancellation Policy

1. Try before you pay

FastPing has a free plan with no time limit and no payment details required, so you can test the Service before you buy.

2. 14-day money-back guarantee

If you are not satisfied, you can ask for a full refund within 14 days of your first payment for a new subscription, monthly or yearly. Your organisation then returns to the free plan. The guarantee applies once per customer and does not apply to renewals.

3. Cancellation

• You can cancel at any time under Billing in your dashboard, or by writing to support@fastping.app from the address of the account owner.
• Cancelling stops future renewals. Your paid plan stays active until the end of the current billing period; then your organisation moves to the free plan. Cancelling does not delete your account or your monitors.
• Apart from the money-back guarantee and the cases below, we do not refund a billing period that has already started, including partly used months or years.

4. Yearly plans

Yearly plans are discounted: 12 months for the price of 10. After the 14-day money-back period, if you cancel a yearly plan within its first 3 months, you can ask for a pro-rata refund of the remaining full months, minus the discount you received.

5. Service problems

If our monitoring engine is unavailable for more than 24 hours in a row in a billing period because of a fault on our side, you can ask for a credit or a refund in proportion to the downtime. Duplicate or incorrect charges are always refunded in full.

6. Consumers in the EU and UK

If you are a consumer in the EU or the UK, you have a legal right to withdraw from the contract within 14 days. When you start a paid subscription, you ask us to start providing the Service at once. If you withdraw, you receive a refund minus an amount in proportion to the Service already provided. Our 14-day money-back guarantee is at least as generous: it refunds the full amount.

7. How to ask for a refund

Email support@fastping.app or use the contact form from the email address on your account, and include the date of the payment. We reply within 2 business days. Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank. Where an authorised reseller or merchant of record processed your payment, the refund is made through that company.

8. Chargebacks

Please contact us before you dispute a charge with your bank. We can usually sort out a billing problem quickly.

9. Contact