Cancellation and refunds

• 14-day money-back guarantee: a full refund if you ask within 14 days of your first payment for a new subscription, monthly or yearly. It applies once per customer and not to renewals.
• Cancel any time: the plan stays active until the end of the period you paid for, then your account moves to the free plan. Monitors beyond the free allowance are paused, not deleted.
• Yearly plans: after the first 14 days, if you cancel within the first 3 months you can ask for a pro-rata refund of the remaining full months, minus the yearly discount you received.
• Our faults: if the monitoring engine is unavailable for more than 24 consecutive hours in a billing period because of a fault on our side, you can ask for a credit or refund proportional to the downtime. Duplicate or incorrect charges are always refunded in full.

The Refund & Cancellation Policy is the binding text and also covers the statutory withdrawal right of consumers in the EU and UK.

Cancel from Plan & billing in the dashboard, or write to support from the email address of the account owner. Cancelling stops future renewals; it does not delete your account or your monitors.

Email support or use the contact form (topic "Billing and plans") from the address on your account, and include the date of the payment. We reply within 2 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Please contact us before disputing a charge with your bank: billing problems are usually resolved faster directly.